Q 219. Marketing in banks has been necessitated due to
(a) globalisation
(b) excess staff
(c) nationalisation of bank
(d) complacency among the staff
(e) poor customer service
Ans: (a)
Q 220. Effective Selling Skills depends on-
(a) Number of languages known to the DSA
(b) Data on marketing staff
(c) Information regarding IT market
(d) Knowledge of related market
(e) Ability to talk fast
Ans: (d)